International Journal of Quality and Reliability Management

Purpose Research on the internationalization of Higher Education Institutions (HEIs) in India is rapidly expanding and gaining prominence in academia. Numerous studies have explored various aspects of the internationalization process, such as partnerships, faculty and student mobility, and internati…

Purpose: The main purpose of this paper is twofold: to present a proposal for a model of educational quality management system within a process approach context for technical universities, and a conceptual model of a performance measurement system (PMS) towards the assessment of the quality level of…

Purpose: The purpose of this paper is to demonstrate the applicability and impact of Lean Six Sigma (LSS), a contemporary quality excellence methodology, for improving education system in a reputed University in Iran. Design/methodology/approach: The paper follows a case study approach illustrating …