Journal of Quality Assurance in Hospitality and Tourism

This study set out to explore the factors which influence work identity construction and turnover intention in waiters. A mixed-methods approach was used. We first conducted a qualitative study into waiters’ work identity, followed by a quantitative survey. Structural equation modeling (SEM) was use…

Drawing from the theory of social exchange and the theory of self-efficacy, there are two components to the objective of this paper: to investigate the impact of HR practices on employee service innovative behavior (ESIB) of hotel employees and to explore the moderating effect of creative self-effic…