Article 2020

Antecedents and consequents of student satisfaction in higher technical-vocational education: evidence from Brazil

DO
de Oliveira Silva, Jorge Henrique
 MG
Mendes, G. H.S.
 DG
Devós Ganga, Gilberto Miller
 MR
Mergulhão, Ricardo Coser
 LF
Lizarelli, Fabiane Letícia
International Journal for Educational and Vocational Guidance
Journal · Vol. 20 · Issue 2 · pp. 351-373
Abstract

This article proposes a model of antecedents and consequences of student satisfaction in Higher Technical-Vocational Education (HTVE) colleges. To validate the model, a survey was conducted with 505 students enrolled in Brazilian HTVE colleges. Structural equation modelling was used to investigate the constructs and their relations. Results indicate that the critical antecedents to student satisfaction are service quality, learning outcomes, employability, image and perceived value. Practical implications include potential curriculum revision aligned with the needs of the labour market and finding ways to monitor and improve the quality of the HTVE system, taking students’ views and employability outcomes into consideration. © 2019, Springer Nature B.V.

Keywords

Author Keywords

employability student satisfaction Higher Technical-Vocational Education

Index Keywords

Author Affiliations
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo, Sao Paulo, SP, Brazil
Production Engineering Department, Universidade Federal de São Carlos, Sao Carlos, SP, Brazil
Universidade Federal de São Carlos, Sao Carlos, SP, Brazil
Funding & Acknowledgements
No funding information
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