New learning media approaches in technical vocational education offer multiple opportunities to revolutionize learning processes in apprenticeship. One approach tries to facilitate learning from errors in real work processes with the help of augmented reality (AR). Therefore, FRAM as a systemic error model can support the product development process of such AR learning media. The article shows how to combine FRAM with an extended work system model. Engineering design methods complement both system theoretical models in order to simulate erroneous and perfect solutions in work processes. In majority, the results present a good fit of FRAM’s functional dimensions that allows fostering synergies. The extended work system helps in combination with engineering design methods to convert difficult and ill-defined dimensions into a compatible shape for discrete event simulations. The investigation is limited on the assumptions of the underlying models and illustrates just one possible modelling solution. Moreover, resilient work design can profit from the outcomes on the integration of FRAM into an early staged product and work process design. © 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.
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