Increasing complexity of production machines of consumer goods increase their vulnerability to faults, making fault diagnosis a task in the daily work of a machine operator. Studies show a gap between the demanding tasks and the ability of operators in flexible problem solving, emphasising the need to ensure training. However, there is limited insight about training in this industry. Therefore, an exploratory survey was conducted. Participants representing machine manufacturers and producers answered questions about the scope and content of current training as well as its evaluation and needs. Results were analysed descriptively and revealed that most producers provide training which take place during the introduction of new employees or machines and mainly cover safety and routine activities. Half of the participants indicated that current training opportunities do not meet actual needs. Therefore, research should focus on developing concepts assisting producers and machine manufacturers in implementing training for deeper process understanding. © © 2023 Inderscience Enterprises Ltd.
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