Pedagogical conversational agents (PCAs) are intelligent software agents designed to enhance learning experiences through interactive and personalized instruction. This research aimed to develop a PCA that supports nursing students in acquiring knowledge in a nursing pharmacology course. The study utilized a cloud-based chatbot builder Chatfuel to build the PCA following the chatbot lifecycle. Quality evaluation based on ISO 25010 standards was conducted to assess the developed PCA's compliance and usability. The findings demonstrated that the PCA meets the quality standards and is perceived as a handy tool for learning pharmacology by nursing students. Hence, higher education institutions can recommend using a cloud-based chatbot builder in developing PCA according to their specialization and courses handled. This research contributes to the limited literature on PCA in nursing education and explores the application of cloud-based chatbot builders in developing PCAs. © 2023 Seventh Sense Research Group.
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