Book chapter 2024

Vocational Education Training (VET) for Electrical-Driven Cars: Development of a Training Concept for the Aftersales Market (Project DIAKOM-E)

Management for Professionals
Journal · Vol. Part F3410 · pp. 139-166
Abstract

The shift in mobility toward electrically powered vehicles (battery electric vehicle and fuel cell electric vehicle) also means a major change in the qualification requirements for workshop personnel. However, in the aftersales sector, there is currently a noticeable concentration on vehicle manufacturers (OEMs) to the exclusion of the independent repair and aftermarket. This applies both to the provision of measuring and testing technology and to vocational training measures, and leads to an anti-consumer market concentration, with a reduction in the range of tasks for independent repair shops and accessory dealers. The DIAKOM-E project presented here aims to counter the lack of manufacturer-dependent training by developing manufacturer-independent training measures that are then also available to the independent aftersales market. The project uses the project-based learning-like principle of complete action based on concrete, workshop-relevant test and repair orders. These are planned for real (“closed”) vehicles, but with the help of an “open” vehicle on which all measuring points and aggregates are freely accessible. In order to be able to do justice to the heterogeneous groups of learners, who have not necessarily already been able to participate in measures of the manufacturers, an internal differentiation takes place via the principle of the learning situation matrix. The measures developed as a result of DIAKOM-E focus on the DACH (Deutschland Germany), Austria, Switzerland as common zone for Vocational Education) training system, but at the same time offer the possibility of an EQF (European Quality Frame)-compatible modularization through the learning situation matrix. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Keywords

Author Keywords

Vocational training PBL COMET Aftersales market Internal differentiation

Index Keywords

Author Affiliations
Universität Siegen, Siegen, Nordrhein-Westfalen, Germany
Funding & Acknowledgements
Bundesministerium für Bildung und Forschung, BMBF
Funding text 1: This chapter presents a vocational education training (VET) concept for battery electric vehicle (BEV) and fuel cell electric vehicle (FCEV), which was developed together with the \u201CCompetence Center of the Chamber of Skilled Crafts Bremen\u201D within the framework of Project DIAKOM-E (Diagnostic Competence for Electromobility) funded by the German Federal Ministry of Research and Technology (BMBF). This happened against the background that on the part of the vocational training (institutionally represented by the vocational colleges and the training institutions of the skilled crafts) the development was recognized, so far incompletely accepted by the German motor vehicle trade, that the aftersales market will be completely transformed by the BEV/FCEV. The main reason for this is that many maintenance and repair tasks will simply no longer be necessary. Examples of this are the elimination of oil and spark plug changes or the exhaust system with exhaust aftertreatment (including the corresponding spare parts business). Diagnosis on EVs as well as repair of the expensive battery packs will, therefore, become a task to support the order volume of aftersales operations. In addition, it must be taken into account that the mixed calculation between new vehicle business, workshop operations, and aftersales business is no longer possible due to the Internet-based marketing of vehicles or sales via the manufacturer\u2019s own agship stores.; Funding text 2: The \u201CDIAKOM-E\u201D project was, therefore, supported by the Federal Ministry of Research and Technology in order to improve the hitherto inadequate initial vocational training of automotive mechatronics engineers in the use of EVs. This is because the introduction of electromobility for the automotive sector [electrical vehicle (EV)], which was foreseeable for a long time, but was not realized for a long time with regard to the broad market introduction, led to the effect that now suddenly a considerable need for training and further education has arisen. In addition, such qualification offers are intended to open up the market for repair services for independent (nonmanufacturer-specific) workshops, which will then also support the independent aftersales market as it can then once again take over the spare parts business in line with demand. The prerequisite for this, however, is that the corresponding spare parts, especially the battery cells, are also made available to the independent aftersales market.
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