Article 2000

National skill-creation systems and career paths for service workers: Hotels in the United States, Germany and the United Kingdom

International Journal of Human Resource Management
Journal · Vol. 11 · Issue 3 · pp. 497-516
Abstract

Creating sufficient opportunities for individuals to develop their capabilities and earn a living wage is one of the central challenges facing all countries. However, some types of vocational education and training (VET) institutions may be more effective than others in promoting the development of career-enhancing 'transferable' skills. In order to investigate the links between national skill-creation systems and individual career paths, this study focuses on three countries with very different VET systems: the United States, the United Kingdom and Germany. The comparison is based on closely matched samples of three- and four-star hotels. The results suggest that individual career development and outcomes, such as wages and turnover rates, are strongly influenced by the interplay of three key elements - the breadth, relevance to employment and degree of standardization - of national initial VET systems. Our analysis identifies strengths and weaknesses of the different systems and key lessons for improvement.

Keywords

Author Keywords

career development vocational education and training Hotels Service sector skills

Index Keywords

Author Affiliations
Center for Effective Organizations, USC Marshall School of Business, Los Angeles, CA, United States
Funding & Acknowledgements
No funding information
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