Reporting findings from action research in Secondary Vocational Schools (SVSs) in Palestine contributes to our understanding of the five criteria that underpin excellence in Work-Based Learning (WBL) This paper presents a new model for promoting WBL performance for SVSs in Palestine by focusing on five key indicators derived from previous research analysis and findings for the researcher of this paper, the European Foundation for Quality Management (EFQM) and the Quality, Cost and Delivery (QCD) model. This paper addresses the question of how to promote WBL in SVSs in Palestine? In-depth interviews with 52 school personnel and 85 students from three SVSs in Palestine were conducted. A five-question descriptive questionnaire was administered to all respondents to assess the five key performance indicators to identify performance gaps. Analysis of the responses provides an understanding of the causes of the gaps and helps provide explanations to develop an action plan to improve performance. © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
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