Many hotel management students show negative attitudes toward entering the hotel industry. Such attitudes are likely the result of a negative internship experience that may cause a young person to quickly turn away from the industry. At present, work-life balance is recognized as one of the top five important challenges in human resource management. Additionally, different hotel job characteristics would lead to different internship experiences. This article aims to establish a conceptual framework by reviewing the extensive literature on the study of the interrelationship of internship core job characteristics and work-life balance toward general job satisfaction and future career intention of hotel interns. © 2012 Copyright Taylor and Francis Group, LLC.
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